Job Summary
Customer Experience Advisor based out of Coleraine, working 24.5 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. This is a 6-month fixed-term contract.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into our contact centre.
* Build relationships and find solutions.
* Develop knowledge of services and products to assist customers.
* Identify new ways to improve the customer experience.
Qualifications
* Proven ability to deliver outstanding customer service either face‑to‑face or telephony background (Required).
* Ability to communicate effectively with customers to understand their needs (Required).
* Real desire to go above‑and‑beyond for customers (Preferred).
* Effective team‑working skills with a flexible, can‑do approach (Preferred).
* Openness to a broad range of activities even outside standard expectations (Preferred).
* Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Benefits
* Starting salary of £25,000 plus a £500 annual cash allowance.
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years service, with option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance and health assessments.
* Company contributes 8% of salary into pension; up to 12.5% if employee contributes, with a cash option.
* Protection for you and your family, with company‑funded death‑in‑service benefit, income protection insurance and discounted rates for additional life assurance and critical illness cover.
* Share plan participation.
* Eligibility for staff versions of Santander products with no fees and access to many other deals and discounts.
* Competitive rewards reflecting impact and value.
* Wellbeing support across physical, mental, social and financial pillars, including access to apps, gym discounts, online classes, flexible healthcare and mental health support.
* Support for life stages such as menopause, pregnancy, parenthood and beyond, with enhanced leave, childcare options and tailored wellbeing support.
* Volunteering opportunities.
* Global growth opportunities to shape career, learn new skills and explore the international network.
Right to Work in the UK
All candidates must have the right to work in the United Kingdom to commence employment with Santander.
Equal Opportunity Statement
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to an accessible, fair and welcoming recruitment experience for all candidates.
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