Technical Account Manager - 12 Month FTC
Location: Leicester / Southall, London (Hybrid)
Salary: Circa £45,000
Hours: 37.5 per week
Benefits: Company Car or Car Allowance, 25 days annual leave plus Bank Holidays, Company Pension Scheme (5% contribution), BUPA
About the Role
We are acting on behalf of a leading bakery and viennoiserie business and are seeking a customer-focused Technical Account Manager (TAM) on a 12 month fixed-term contract. This role bridges technical, commercial, quality, and new product development disciplines to ensure clients receive exceptional service, support, and product performance.
The TAM will act as the primary technical liaison for assigned accounts, providing guidance on customer requirements, quality standards, country legislation, formulations, production processes, troubleshooting, and delivery schedules while collaborating closely with internal teams.
You will manage all technical aspects of specified accounts for products manufactured or sourced in the UK and sold into the UK & Ireland market. You will be the key technical contact for your customers and ensure the business is seen as a proactive supplier on all technical matters.
Key Responsibilities
Customer Engagement & Support
· Serve as the lead technical contact for your customer portfolio on bakery and viennoiserie lines.
· Build trusted relationships with internal stakeholders including NPD, Operations, Compliance, and Quality teams.
· Conduct GAP analyses against customer requirements (COPs) and implement corrective action plans with site teams.
· Provide site training on COPs and share best practice across locations.
· Support customer visits, product trials, line validations, and audits.
· Follow up on customer-specific audits and actions.
Product & Process Expertise
· Offer in-depth technical knowledge on bakery and viennoiserie ingredients, formulations, lamination, proofing, baking parameters, and shelf-life management.
· Resolve product performance issues including texture, flavour, structure, and consistency.
· Translate customer requirements into internal briefs for product modifications or new development projects.
Project & Trial Management
· Attend factory trials, sample development, and technical validations with customers and internal teams.
· Align projects with customer critical path timelines, specifications, and expectations.
· Manage technical aspects of new product development projects to ensure timely delivery and quality compliance.
· Provide in-store support to resolve technical issues as needed.
Quality & Compliance
· Support and maintain technical documentation, product specifications, QAS, allergen declarations, and risk assessments.
· Manage customer complaints, root cause investigations, and corrective actions to agreed timelines.
· Monitor account budget complaint cost targets and assign costs to the relevant departments.
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business