You will assist with the quoting, delivery, and customer communication relating to works carried out by our field-based inspectors and engineers and subcontractors across the country.
Responsibilities:
* Assist with day‑to‑day tasks related to providing customer quotes following inspections by Kompan engineers and maintenance query support directly from our customers, including preparation for customer calls and reports.
* Support in quoting for repair and refurbishment work carried out by our field‑based engineers, following inspection visits and general enquiries, and engage with our subcontractor network to obtain quotes to support our own quote process.
* Assist the accounts team with any invoice issues linked to the inspection and maintenance work.
* Work simultaneously on multiple projects, balancing workload and communicating when support is needed to ensure deadlines are met.
* Assist in the development of systems and processes to improve the efficiency of the Inside Sales department.
* Investigate and help resolve customer complaints and enquiries regarding repair and refurbishment projects.
* Ensure the systems used by the Inside Sales team are kept clean and the data is accurate and up‑to‑date; as reports are collected from our systems by your line manager and external head office colleagues, this is an essential part of your role.
* Liaise with internal colleagues and external clients on a regular basis.
To be successful in this role you must demonstrate the following
* Possess commercial acumen, focusing on customer needs and outcomes.
* Understand profit and gross margin and the ability to track this across multiple areas of the department.
* Display a collaborative approach, actively seeking input from colleagues and third parties and working collaboratively across departments and with customers.
* Proven capability of multi‑tasking and working to multiple fixed deadlines.
* Ensure great customer care and project continuity.
* Have good geographical knowledge and use of planning tools.
* Have experience in Word, Excel, Microsoft Suite, and an ERP system.
* Experience working within a construction, maintenance or service engineers’ business could be an advantage, but training will be given to the right candidate.
Personal skills
* A team player with strong organisational skills, able to collaborate well with others.
* Capable of working autonomously, proactively managing personal workload.
* A natural multi‑tasker, able to track and manage multiple projects concurrently.
* Strong written and verbal communication skills – telephone contact with external customers and subcontractors will be important for timely quote production.
* Trustworthy and takes responsibility for managing deadlines, planning tasks for self, seeking input from others, checking details, and raising anomalies.
* Structured and accurate, especially with data input skills, with excellent attention to detail.
* A quick learner, able to understand and adjust to new and updated information.
* A positive can‑do problem solving attitude.
* A professional commitment to excellent customer service.
KOMPAN is an equal opportunity employer and encourages all to apply.
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