# **Application Support Engineer** Coventry Full time### Application Support Engineer* Coventry* Full timeRequirements:* Higher education with IT background (University degree is an asset).* Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions).* Solid knowledge in ITIL v4.* Knowledge of Linux and SQL.* Experience with cloud (Azure/AWS)* Business fluent in **English** (both written and oral).* Availability for on-calls.* Creative Team player with good communication skills, analytical thinking and outcome focused personality.* Possess or be able to obtain BPSS clearance or higherNice to have:* Experience with state-of the art system environments of common vendors, including infrastructure services, virtualization, PaaS / SaaS and the related monitoring and orchestration platform.* Experience with the transition of legacy environments into PaaS / SaaS oriented architectures.* Investigate and resolve escalated L2 incidents and requests.* Provide updates on high-priority incidents and ensure timely resolution.* Document resolutions, RCA, and corrective actions in the ticketing system.* Liaise with L3 teams for unresolved critical issues.* Work on open Problem Tasks/Records and contribute to permanent fixes.* Identify potential workarounds to minimise downtime.* Review application logs and monitoring dashboards for early signs of issues. Reading logs from degradation incidents* Conduct knowledge-sharing sessions on recent issues or new findings.* Assist L1 support with troubleshooting and shift-left initiatives.* Review and provide feedback on junior team members’ work.* Create, update, and validate Work Instructions in Confluence.* Ensure existing WIs are accurate and reflect current processes.* Organise training material to include relevant documentation and videos. SP* Review documentation gaps and suggest improvements.* Review resolved incidents for accuracy and completeness.* Identify inefficiencies in support processes and suggest improvements.* Contributes to project specific task with/without technical lead function.* Continuous system improvement, both quality and efficiency wise in the areas of application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing.* Permanent role.* Hybrid working model (at least 2 days per week at the office in Coventry)* Private medical care, life insurance and pension plan* Growth opportunities within our international structures (internal mobility, career coaching and mentoring etc.)* An interesting full-time position within a global renowned family owned company.* Challenging limits of mobility for a healthy world without congestion.* Space for creating innovative solutions and ideas for our fast growing markets.
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