About The Role
Motability Operations are currently recruiting for a Fleet Control Specialist to join our team in Bristol on a 3-month FTC/secondment. The role is required to form part of the team who liaise with dealers to manage all in life service, maintenance, and repair costs for Motability Operations’ customers’ vehicles in life.
There are significant costs relating to the management of our customers’ vehicles through the period of their lease, and using technical understanding and knowledge, these need to be forensically controlled whilst not impacting the customer experience.
This is a very commercial role and savings made through your work will be identified and reported.
In this role you will be:
* Reviewing all requests for work from vehicle repair suppliers, using your technical knowledge to ensure MO are paying only for the correct repairs, at the appropriate cost, at the right time
* Answering customer/dealer queries via telephone and ensuring a first-class service is delivered at all times, with a commercial lens
* Ensure 1-Link requests are responded to with technical knowledge and commercial challenge in a timely manner
* Providing technical support to the whole company and its fleet and where necessary arbitrate between dealers, manufacturers and customers
* Collaborating and supporting other business areas where appropriate
About You
You possess a high level of technical knowledge, enabling you to accurately assess submitted repairs and maintenance requests. You are organised and capable of prioritising workloads to ensure targets are met. With a strong customer focus, you are committed to delivering exceptionally high levels of service within a commercial environment.
Minimum criteria:
* A detailed understanding of the epyx 1Link system
* Technical knowledge
* A strong commercial focus and the ability to provide evidence of balancing excellent customer service vs. a voracious appetite to provide value for money for the Scheme
* An understanding of how the MO Scheme operates in particular in-life processes and procedures
* You must have the ability to balance customer focus and commercial implications whilst implementing new ideas and different approaches
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
* We find solutions
* We drive change
* We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK.
As a Motability Operations team member, you can expect:
* An annual discretionary bonus
* 15% non-contributory pension
* Life assurance at 4 times your basic salary
* Employee Discount Scheme
* Discounted Electric/Hybrid Car Salary Sacrifice Scheme
* Access to the Cycle to Work Scheme
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include:
* Dental Insurance
* Health and cancer screenings
* Discounted gym memberships
* Charitable giving
We believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist.
Motability Operations is an equal opportunities employer.
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