Service Desk Analyst – Up to £45k – Finance – Bank EC2
Langley James HR & IT Recruitment is recruiting a Service Desk Analyst for an impressive, global organisation in the financial sector. This office-based role offers up to £45k per annum.
Role Description
The Service Desk Analyst will join the IT Operations Team and provide first‑line and second‑line support for all IT incidents, including password resets and hardware installations for approximately 100 users across London and European offices.
Responsibilities
* Serve as the primary point of contact for all incoming IT incidents and requests.
* Resolve issues within your skill set (second‑line) or escalated tickets to appropriate internal teams promptly.Manage user accounts and access, including password resets via Active Directory.
* Assist with the installation, configuration, and support of hardware and software across the organisation.
* Manage and support all Mobile Device Management (MDM) and telephony (Avaya/Cisco) infrastructure.
* Handle administrative tasks such as application access and security request generation.
* Ensure all support processes and solutions are accurately documented.
Essential Skills and Experience
* Active Directory – Proficient use and support for user and group management.
* Office 365 Administration – Experience managing user licenses, groups, and basic email/Exchange issues.
* ITSM Ticketing System – Prior experience using an IT Service Management platform (ServiceNow, Jira Service Desk).
* MDM Support – Experience supporting a Mobile Device Management platform.
* Networking and Telephony – Basic knowledge of networking principles and support for Avaya/Cisco telephony solutions.
* Operating Systems – Strong support experience across Windows environments.
* VIP Support – Proven experience providing discreet, efficient support to executive and VIP level end‑users.
* Highly Desirable – Previous experience supporting users within a formal financial services or regulated environment.
Candidate Profile
* Exceptional communication skills, demonstrating a high degree of professionalism and a customer‑focused approach.
* A proactive, hard‑working, self‑motivated attitude with the proven ability to maintain composure and work effectively under pressure.
Apply Now
Apply today to become a key member of a high‑performance, finance‑focused organisation.
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