London-based IT service provider that helps businesses with managed IT, cybersecurity, and AI solutions.
The role
If you thrive on solving problems, love working with technology, and are always looking to grow while helping clients succeed, this is the role for you. You'll join a welcoming team that values your ideas and supports your development every step of the way.
* Provide on-site IT support to clients
* Travel to client sites, generally within walking distance of the office
* Troubleshoot and resolve technical issues across desktops, laptops, mobile devices, and cloud platforms.
* Carry out scheduled and ad-hoc site visits, ensuring client systems are secure, up-to-date, and aligned with best practices.
* Deliver excellent customer service through professional, timely, and empathetic interactions.
* Identify opportunities for service improvement and share feedback with the wider team.
* Stay current with Microsoft certifications and emerging technologies.
Requirements
* 3-5 years' service desk experience
* Previously worked for an MSP or had the opportunity to go to various client sites
* Windows & Mac troubleshooting experience
* Office 365, with experience supporting Outlook, OneDrive, SharePoint, Teams, and Intune.
* Troubleshoot and configure networking technologies such as WIFI, Firewalls & Routers
* Exposure to Azure Virtual Desktops desirable
* Following certs are desirable: MD-102, MS-700, CompTIA A+, Network+
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
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