Our receptionist and administration team are the first point of contact for patients, relatives and professionals when making contact with the practice and have the ability to make sure that patients receive appropriately and timely care from both the surgery and partner organisations. By having a positive attitude our reception and administration team are able to set the tone for the rest of the patient experience with the practice.
Main duties of the job
The main duties of the role include responding to the full range of patient enquiries and requests
* supporting patients to receive appropriate and timely care through booking appointments and signposting to more appropriate alternative care pathways
* receiving and managing requests for repeat medications, reports and fit notes
* receiving requests and enquiries from other health care organisations
* proactively inviting patients for routine tests, investigations and long term condition care
* supporting the general administrative work that is essential to the functioning of the wider practice team
In order to succeed in these main duties, the successful applicant will need to be able to communicate effectively and compassionately in person, by telephone and via electronic means.
About us
Parkside Medical Practice is located in the purpose built Riverside Building near the centre of Bulwell, with easy access to on site parking, bus and tram stops and Bulwell railway station.
We consistently receive positive feedback from our patients. 91% of patients rated their experience of using our practice as good or very good in last months friends and family test and 93% felt that their needs had been met during their most recent consultation.
Job responsibilities
Main responsibilities
* Supporting patients to identify the most appropriate care pathway to meet their identified needs - this could be booking an appropriate appointment or signposting to a more appropriate alternative service
* Responding to requests received in person, by telephone, by email and via electronic messaging channels
* Ensuring that tasks and notifications within the clinical system are read and acted upon within a timely manner
* Dealing with the registration procedure for new patients
* Dealing with requests for repeat prescriptions
* General office duties, including dealing with incoming and outgoing mail and emails
* Attending and contributing to practice meetings
* Any other activities as shall be reasonably requested by the Deputy Practice Manager and Partners
Person Specification
Qualifications
* GCSE grade A to C in English and Maths (or equivalent)
* Word processing / Microsoft office certificate(s)
* NVQ Level 3 Business Administration or equivalent
Experience
* Experience with responding to enquiries from patients / public
* Experience of using computer systems, with a high degree of accuracy
* Previous experience of working in a similar role in primary care
Skills and Knowledge
* Good interpersonal and communication skills
* Ability to work well under pressure with often changing needs and objectives
* Ability to manage difficult conversations, often involving sensitive and confidential medical matters
* Ability to work effectively as a team player
* Sense of humour and the ability to form effective working relationships
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.21 an hourWith enhancements upon completion of competency framework
Contract
Permanent
Working pattern
Full-time,Part-time,Flexible working,Compressed hours
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