Customer Re‑engagement Specialist
Worthing, West Sussex
Full time, Permanent
£26,545.50 per year (OTE up to £28,000 - £33,000 including uncapped commission) plus various company benefits.
At Bluecrest, we build smarter ways for people to understand and take control of their health. By delivering accessible, affordable health insight we support individuals and businesses to make informed decisions about wellbeing and preventative care. As a Sales Support Advisor, you'll play a critical role in reconnecting with customers, understanding their needs, and helping them access services that can make a real difference to their wellbeing.
Benefits
Balance & Support
* Annual Leave – starting with 23 days, increasing to 25 after one year, rising by one day each year up to 28 days depending on contracted hours
* Company Sick Pay Scheme
* Enhanced Family Leave
Learning & Development
* Apprenticeship Schemes
* Career Development Opportunities
* Bluecrest Academy for Aspiring Managers
* Leadership Development Programme
* 24/7 Learning Library – accessible for everyone!
Financial & Lifestyle
* Salary exchange pension
* Generous uncapped commission structure – OTE ranging from £28,000 to £33,000 per year including commission
* Employee Charity Sponsorship Scheme
* Retail and Leisure Discounts
* Home Office Allowance
* Sophos @Home Protection
* Employee Assistance Programme
Health & Wellbeing
* Discounted Gym Membership
* Cycle to Work Scheme
* Four free health assessments per year for yourself, family or friends
* 50% off additional health tests
* Life Insurance (subject to terms and conditions)
Responsibilities
* Manage inbound sales enquiries across B2C, B2B, and strategic partners
* Make proactive outbound calls to existing customers who may not have engaged recently
* Re‑introduce Bluecrest services, rebuild interest, and handle resistance or objections with confidence
* Handle conversations with initially disengaged or hesitant customers, rebuilding interest through effective communication
* Meet sales targets and maintain quality standards (95% QA) and customer interaction SLAs
* Use empathy, resilience, and persuasion to turn difficult conversations into successful outcomes
Working Hours
* Full time, Permanent – 37.5 hours per week
* Workdays any days between Monday and Sunday; Monday to Friday: 7am‑8pm; Saturday & Sunday: 8am‑5:30pm
* Weekends are rotational – may work 2 out of every 6 weekends
* Hybrid – one day per week in the office
Essential Qualifications
* Comfort handling high volume of calls where many customers may not engage
* Motivated by turning difficult conversations into successful outcomes
* Experience working toward sales targets or KPIs
* Confidence speaking with customers on the phone and adapting communication styles
* Emotional resilience and ability to remain motivated despite rejection
* Strong objection‑handling and rapport‑building skills
* Comfort working independently in a hybrid environment
* Excellent verbal and written communication skills
* Comfortable working in a remote setting
* Professional telephone manner
* Ability to correspond with customers through sales, service, mail, chat, telephone, and email
* All roles require a satisfactory criminal record check as part of onboarding
Desirable Qualifications
* Contact centre, retention, win‑back, or outbound sales experience
* Experience in a commission‑based role
* Interest in healthcare or wellbeing
* Proficiency with Microsoft Office tools
Equal Opportunities
We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance. Our employment practices are rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. A diverse workforce brings fresh perspectives, drives innovation and strengthens our ability to serve our community with compassion and excellence. We celebrate individuality and encourage every team member to bring their whole self to work because when people feel they truly belong, they do their best work.
Legal & Admin
* Role exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 – all convictions, cautions, and bind‑overs including those considered “spent” must be disclosed during the application process.
* We are unable to offer visa sponsorship for this position.
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