Helpdesk Operative - Headington
£13.83 per hour | Temporary (ongoing) | 24/7 shift rota – days, nights, weekends
Manpower is recruiting Helpdesk Operatives to join our clients expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast‑paced environment.
Key Responsibilities
* Provide professional and efficient customer support via phone, email, and other communication channels.
* Log, prioritise, and resolve incoming enquiries using customer service software.
* Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
* Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
* Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.
About You
* Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
* Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
* Excellent verbal and written communication skills, with strong problem‑solving ability.
* Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
* Customer‑focused, organised, and calm under pressure.
Whats on Offer
* Competitive hourly rate of £13.83.
* Temporary, ongoing assignment with the potential for long‑term opportunities.
* Dynamic and supportive working environment within a well‑established organisation.
If youre enthusiastic about providing great service and thrive in a busy helpdesk setting, wed love to hear from you.
Apply today, and a member of our team will be in touch.
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