Tesco Shift Leader – Days – Whitehaven Superstore
Tesco Whitehaven, England, United Kingdom
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours each week, with a minimum of 12 hours for those preferring fewer hours.
The table below shows the availability windows we need. We schedule contracted hours within these times and provide three weeks’ notice of shifts.
* Availability Window
o Sun: 05:00 – 15:00
o Fri: 14:00 – 24:00
o Sat: 05:00 – 17:00
Customers are at the heart of everything we do. A Shift Leader supports the team and keeps operations running smoothly, ensuring a positive experience for customers, colleagues, and the community.
Responsibilities
* Work in a fast-paced retail environment, handling a variety of tasks.
* Take ownership of running duty shifts and coordinate the team to deliver a clean, well-stocked store that exceeds customer expectations.
* Be present for customers, listening to them and ensuring they leave satisfied.
* Seek ways to improve service, including coaching colleagues and providing feedback.
* Guide and support colleagues in-store, ensuring a safe workplace.
* Maintain a strong understanding of store performance and aid managers in implementing improvement actions.
* Lead from the front and set a great example for the team.
* Coordinating the store team to deliver an easy, fuss-free shopping experience.
* Opening and closing the store, completing duty cover, and making correct decisions for safety.
* Serving as go-to person for colleagues when managers are absent.
* Keeping the store clean, tidy, and well presented.
* Supporting managers in coordinating seasonal, community and charity events.
* Contributing to a great team atmosphere, inclusive for all.
* Providing excellent customer service and listening to customers.
* Keeping the team well-informed on communication, changes, and updates.
* Staying knowledgeable about store performance and simplifying operations.
* Coordinating store improvements and removing obstacles.
* Following health and safety routines and ensuring colleagues do the same.
* Recognising and celebrating colleagues who deliver great service.
Qualifications
* Be a great role model, consistently delivering thoughtful customer service that meets every customer’s needs.
* Build strong, long-lasting relationships with colleagues and create a positive, inclusive team atmosphere.
* Communicate clearly using a variety of methods to keep the team informed.
* Lead confidently and oversee the store in the absence of a manager.
* Make flexible decisions and handle change effectively to serve customers and colleagues.
* Motivate and inspire the team to exceed expectations.
* Be curious and continuously seek ideas to better serve customers, communities, and the planet.
What’s in it for you?
* “Bags of variety” – no two days are the same; flexible hours and shift patterns suit your lifestyle.
* Career development with ongoing learning opportunities and award-winning training.
* An inclusive workplace that celebrates individuality.
* Your voice matters – we welcome and listen to ideas and opinions.
* Well-being support is always available.
* A genuinely great team and a supportive work environment.
Benefits
* Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
* Flexible working from day one.
* 10% off and 15% off on pay‑day weekends – save up to £2,000 a year with the Colleague Clubcard.
* Free wellbeing services and a range of support resources.
* Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
* Discounts, shares, cycling to work schemes and other tailored benefits.
* Uniform provided and supportive policies for all life moments.
* Access to colleague networks and communities.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or on the move. The core purpose is “Serving our customers, communities and planet a little better every day.”
We are committed to diversity, equity and inclusion, welcoming everyone. We support flexible working across all career stages and life situations.
We are licensed Disability Confident Leader and provide a fully inclusive, accessible recruitment process. Further information on accessibility support is available upon request.
Note: Tesco requires applicants to have passed the school leaver’s age. Candidates over 18 are considered for roles involving early‑morning or late‑night shifts, or other specified areas. Where applications exceed capacity, roles may close earlier than advertised. Interviews will be conducted as scheduled.
Seniority Level
* Mid‑Senior level
Employment Type
* Temporary
Job Function
* Management and Manufacturing
Industries
* Retail
References and referrals are strongly encouraged. Apply in Whitehaven, England, United Kingdom now.
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