Store Colleague
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
The Role:
As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. You must be available to work a minimum of three days per week, including Monday and at least one weekend day, with shifts scheduled between 7:00 AM and 8:30 PM.
What you will bring with you:
* Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
* Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
* Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
* Eagerness to Learn: A keen interest in ongoing learning and professional development.
* Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
* Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
* Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays.
Benefits:
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in Stores
* Discretional annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression
About Us:
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. They lift us up when we're down, keep us company when we're lonely, and listen when we need a friend. Pets improve our health, increase our life expectancy, lower blood pressure, and make us think and care more. Because pets are the best, they deserve the best. Our retail colleagues, vets, groomers, and charitable foundation all work together to serve pets and their owners. We’re a pet-loving family committed to making the bond between pets and owners stronger than ever.
Kindly note that we may close a vacancy earlier than the specified closing date if we receive an overwhelming number of applications. This allows us to manage applications efficiently and ensure a positive experience for all candidates.
“Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”
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