We operate a structured, well‑led service with strong operational supervision and a clear commitment to continuous improvement and regulatory excellence under the standards of the Care Quality Commission. We are seeking an experienced Compliance & Quality Lead to take full ownership of governance, audit integrity, and service‑wide quality assurance. This is a senior‑quality function role focused on oversight, assurance, and continuous improvement-not operational management.
Responsibilities
* Leading internal audit programmes (weekly and monthly cycles)
* Monitoring compliance dashboards in PASS by everyLIFE
* Reviewing care plans, risk assessments, and care documentation quality
* Identifying trends, risks, and systemic issues across the service
* Producing weekly compliance reports for the Registered Manager
* Maintaining a fully traceable action log with ownership and deadlines
* Preparing monthly governance and quality assurance summaries
* Supporting inspection readiness at all times
Field Engagement (Optional / Intelligence‑Led)
* Targeted validation of care delivery or documentation quality
* Thematic audits or focused quality reviews
* Observation of practice in response to identified risk trends
* Supporting quality assurance investigations where required
Compliance & Audit Leadership
* Lead structured internal audit cycles (weekly/monthly)
* Maintain oversight of compliance dashboards and reporting systems
* Identify risks, trends, and recurring compliance issues
* Ensure all corrective actions are completed, evidenced, and sustained
Quality Assurance & Governance
* Review care plans, risk assessments, and documentation for quality and accuracy
* Ensure care documentation reflects actual service delivery
* Review of carer documentation and compliance
* Maintain robust governance records aligned with inspection standards
* Strengthen inspection readiness across all service areas
Reporting & Strategic Insight
* Produce clear, structured weekly compliance reports for the Registered Manager
* Maintain a fully traceable action log with ownership and deadlines
* Deliver monthly governance and quality assurance summaries
* Provide data‑led insight to support operational and strategic decisions
Continuous Improvement
* Analyse incidents and identify patterns and root causes
* Recommend service improvements based on evidence and trends
* Support supervisors in maintaining consistent quality standards
* Drive a culture of accountability and continuous improvement
Key Interfaces
* Registered Manager (direct reporting line)
* Care Coordinator (operational alignment and capacity management)
* Field Supervisors (quality delivery and frontline assurance)
Benefits
* Full ownership of compliance systems and audit frameworks
* Direct influence on service quality and regulatory readiness
* High‑level visibility with the Registered Manager
* A structured, professionally supported operational environment
* Genuine opportunity to shape continuous improvement strategy
This role is not suitable for
* Purely administrative candidates
* Operational coordinators or rota planners
* Candidates seeking predominantly field‑based care work
* Individuals without audit, compliance, or governance experience
* Those uncomfortable working in structured, accountability‑driven environments
Essential Requirements
* Strong understanding of Care Quality Commission standards and inspection frameworks
* Proven experience in domiciliary care or regulated care services
* Experience in audit, compliance, governance, or quality assurance roles
* Strong analytical skills with attention to detail and risk awareness
* Confident working with structured systems, data, and reporting tools
* Experience using care management systems (PASS preferred)
Qualifications
* Level 3 (or above) in Health & Social Care (minimum requirement)
* Additional training and experience in compliance, governance or auditing desirable
At Bluebird Care Stamford, Rutland, Peterborough & Oundle, we are committed to delivering high‑quality, person‑centred care that enables people to live safely and independently in their own homes.
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