Overview
Join to apply for the Outreach Worker role at Two Saints.
This range is provided by Two Saints. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
PART TIME FIXED TERM CONTRACT - 24hrs
Monday to Friday
Hours include verifications prior to sunset, shift start seasonal dependent. Earliest start 0500 / Latest start 07:00.
Responsibilities
* To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.
* To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
* To assess the needs of each client, helping to develop their individual support plan to achieve their goals.
* To produce and regularly review comprehensive client-based risk assessments.
* To manage a caseload of clients on a one-to-one basis, providing personalised, intensive support via assertive outreach to long-term rough sleepers in the local area.
* To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients.
* To work with individuals to create clear housing plans, and to support individuals to access support services around health and wellbeing, money, benefits and housing.
* To engage and support rough sleepers on the street working alongside local health care teams.
* To help keep clients safe by reducing their contact with police and emergency services.
* To identify barriers to accessing maintain safe tenancies and prevent eviction.
* To attend community meetings and presentations with managers to support additional funding.
* To support clients in trauma informed and psychologically informed ways.
* To adhere to safeguarding responsibilities, following our safeguarding policy and procedure.
* To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
* To provide basic first aid assistance until help arrives (full training is provided).
* To work confidently and efficiently when lone working.
* To maintain accurate records on our client management system and ensure these are stored in line with GDPR.
* To maintain confidentiality.
* To represent the organisation in a professional manner.
* To carry out any other reasonable duties required in the interest of the organisation.
Role Requirements
* This role will require an Enhanced with Barred List(s) disclosure and barring service check, which would be completed on appointment.
* This role will require a full driver’s licence and access to a vehicle.
* This role will require you to work flexibly across several sites.
* This role will require you to work with clients on a one-to-one basis.
* This role will require you to work nights and/or weekends.
* This role will require you to lone work.
Essential Criteria
* Strong communication skills, both verbal and written.
* Clear verbal and written English.
* Good keyboard skills for data inputting.
* Good working knowledge of Microsoft Outlook, Excel and Word.
* Confident and assertive manner.
* Ability to self-motivate as you will work on your own.
* Effective team working.
* Ability to respond calmly to crisis.
* Deal promptly with and effectively react to challenging situations.
* Have an interest and genuine concern for homelessness and related issues.
Desirable Criteria
* Experience of managing a caseload of clients.
* Understanding of the complex support needs of people experiencing homelessness or those with complex needs.
* Knowledge of voluntary and statutory agencies, housing regulations and the benefits system.
* Understanding of risk assessment and person-centred, outcomes-based delivery.
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
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