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Cloud Services Engineer (Previous Relevant Experience is Required), Watford, Hertfordshire
Client: Telent
Location: Watford, Hertfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 14.05.2025
Expiry Date: 28.06.2025
Job Description:
Location: Southampton
Job type: Full time, permanent
Job ref: 1415
Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers the opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development through challenging projects.
The Cloud Engineer will develop and strengthen relationships with both internal and external customers, providing proactive service and acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.
Our Technology Teams are committed to bringing the digital revolution to homes, infrastructure, and businesses across the country. Join us to innovate and develop networks and systems for millions, making a significant impact by helping to build and maintain the nation's critical infrastructure.
What you’ll do:
* Train internal engineering staff and customers on products and solutions.
* Assist with Professional Services and Sales opportunities within Network Services.
* Monitor customer incidents and report on nominated accounts.
* Highlight trends, security threats, or technical bulletins impacting customers.
* Manage documentation and technical information related to customer platforms and Telent Cloud Services (TCS).
* Follow internal and external processes regarding task allocation, completion, reporting, and change management.
* Assist with Proof of Concept (PoC) scenarios, Type Approval activities, and lab testing.
* Create TA, POC, RFC, WI, and SoW documentation.
* Perform peer reviews of technical documentation.
* Lead in pre-staging equipment for customer sites.
* Attend customer meetings such as support reviews and incident reviews.
* Ensure accurate and timely submission of timesheets and expenses.
* Link certifications and training to business objectives.
* Adhere to GDPR and information security policies.
Who you are:
The ideal candidate will have an interest in Cloud technologies, some Azure knowledge, exposure to Linux, MS SCCM, and MS Exchange, with a willingness to develop these skills. Experience in a medium to large support environment and on-premise Cloud Services is also required.
* VCP 6.x-DCV (Desirable)
* MCSA: Microsoft Windows Server 2016 or above
* Networking Concepts knowledge
* Microsoft SQL Server 2016 or above
* Azure MFA and Identity Services
* Microsoft System Configuration Manager
* Microsoft Exchange Server 2016 or above
* VMware vCloud Director knowledge
* Leadership qualities
* Strong work ethic and ownership
* Hands-on with relevant technology
* Collaborative and trustworthy
* Continuous improvement mindset
* Excellent communication skills
* Problem-solving passion
* Ability to work independently or in a team
What we offer:
A career at Telent offers opportunities across sectors, roles, and technologies, supporting skill development and impact. We foster an inclusive culture that values diversity and encourages authenticity.
* 26 days annual leave plus option to buy/sell days
* Company matched pension
* Family-friendly policies
* Occupational health and wellbeing support
* Discounts through Telent Reward scheme
* Ongoing development and support
Our values are:
* Be Inclusive
* Take Responsibility
* Be Customer-focused
#LI-Hybrid #TJ-Hybrid
About Telent
Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support across the UK. Join us to make a meaningful impact and be part of a dedicated team of over 3,000 professionals committed to excellence.
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