Client Onboarding Specialist (MAT Cover)
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Client Onboarding Specialist (MAT Cover)
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Join to apply for the Client Onboarding Specialist (MAT Cover) role at Vantify
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Client Onboarding Specialist
About Us
We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group, CompassRock and CEG, our integrated products cover every aspect of compliance, from risk assessments to supply chain management. When everything works together, you can spend more time on other things that matter to your business. That's why our products have been designed to integrate with each other, helping you save time, maximise performance and maintain compliance.
About The Role
We are seeking a highly organised and proactive Client Onboarding Specialist to oversee the smooth onboarding of clients across multiple product lines. This role is critical in ensuring mobilisation projects are executed efficiently, meeting key milestones and adhering to SLAs. The ideal candidate will have strong project management skills, excellent communication abilities, and a process-driven mindset.
What You'll Be Getting Up To
* Lead the end-to-end product mobilisation process, ensuring a seamless transition for clients.
* Attend client mobilisation meetings in line with the project SLAs
* Track and manage key milestones to ensure timely go-live for each client.
* Identify and mitigate potential risks or roadblocks that could delay mobilisation.
* Maintain our project management system.
* Ensure all mobilisation activities align with agreed SLAs, delivering a high-quality experience for clients.
* Update mobilisation dashboards to provide clear visibility into project status, risks and progress.
* Act as a liaison between internal teams (Sales, Operations, Service Desk, Consultancy, Product and Support) to ensure alignment on onboarding timelines.
* Keep all relevant stakeholders informed on the mobilisation progress and expected go-live dates.
* Hold regular update meetings with the client to avoid delays. Produce and communicate agendas and minutes if required
* Work closely with clients and their suppliers to ensure smooth onboarding.
* Address client queries and provide clear guidance throughout the mobilisation process.
* Conduct transition handovers with the customer success team once products have been mobilised.
* Ensure integration through our product lines are set and working when clients are taking more than one product line.
* Ensure mobilisation fees have been invoiced by our accounts team.
What We're Looking For
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and a high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focusing on innovation.
In order to excel in this role you need...
* Honest, authentic, trustworthy and able to work with integrity.
* Proven experience in project management, client onboarding and / or mobilisation roles.
* Strong understanding of SLA management.
* Excellent communication skills.
* Experience in using dashboards and reporting tools.
* Ability to work across multiple product lines and manage competing priorities.
* Excellent IT skills (Excel, Word, PowerPoint plus the ability to work with numerous ancillary management platforms).
* Good interpersonal skills.
* Ability to work on own initiative and pro-active approach to problem solving.
* Comprehensive industry knowledge.
* Strong written and verbal communication abilities.
* Self-motivated.
* Resilient in challenging situations.
Why join us?
We put people first-whether it's our customers or our colleagues. When you join us, you'll be part of a supportive team that values collaboration, innovation, and professional growth. We'll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Our Benefits
We aim to support our colleagues both professionally and personally. Here's a snapshot of what we offer:
* Salary: £30,000 to £35,000 per annum
* Location: Based at our St Ives office, some travel will be required (likely through attending meetings in Bromsgrove and London).
* Working Pattern: Monday to Friday 9-5:30pm
* Role Type: Maternity Cover until March 2026 - with the potential of becoming a permanent position.
* Annual Leave: 25 days holiday in addition to usual bank holidays.
* Wellbeing - Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
* Financial - salary sacrifice pension scheme and exclusive shopping discounts
* Family - we enhance statutory entitlements for family leave policies
* Community - volunteer days and religious holiday swaps
* Social - we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
* Development - we'll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management
* Industries
Professional Services
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