Join to apply for the Guest Services Advisor role at Pragmatgica Servicios S. de RL de CV
Application Deadline: 27 November 2025
Department: Accommodation & Guest Services
Employment Type: Permanent - Full Time
Location: Minehead
Reporting To: Anton Gee
Compensation:£12.21 / hour
About the Role: The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. As a Guest Services Advisor, you will mainly work behind the scenes on our telephone-based system to help guests have an entertaining and fun break. You will advise guests on our product offerings and local area. If plans change, you will use empathy and problem‑solving skills to get things back on track, logging any jobs and feedback for follow‑up. You will also manage the check‑in experience and interact face‑to‑face with guests as needed.
Normal Working Hours: Full‑time shifts from 9 am to 9 pm on arrival days; other days 9‑5. The team operates 7 days a week, requiring flexibility in days, start, and finish times.
Key Responsibilities
* Communicate effectively and provide excellent customer service over the phone.
* Offer solutions confidently and maintain a friendly telephone manner.
* Log jobs and feedback using company systems and follow up with guests.
* Support teammates and collaborate to ensure a great guest experience.
* Handle computer tasks confidently.
Seniority Level
* Entry level
Employment Type
* Full‑time
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