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Booker • Booker Ipswich. 5 Crompton Road, Hadleigh Road Industrial Estate IPSWICH. Suffolk. • Apply by 15-May-2025
About the role
You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock, or picking deliveries, the opportunities are endless, but everything you do matters — ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a can-do attitude, passionate about delivering excellent customer service, and willing to go the extra mile for our customers.
What is in it for you
At Booker, we offer a great place to work and opportunities for career progression, along with a fantastic benefits package:
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly payday, thirteen times a year. Additional discounts include 10% off at Tesco Cafe and 20% off all F&F purchases.
* 10% off pay monthly & SIM-only deals with Tesco Mobile, plus other deals throughout the year.
* Up to 30% off car, pet, and home insurance at Tesco Bank. Terms apply.
* Free eye test when spending £50 or more; 30% discount on glasses, sunglasses, and contact lenses when spending £50 or more.
* 50% off health checks at Tesco Pharmacy.
* Exclusive access to discounted RAC breakdown cover rates.
* An exclusive deals website saving money on everyday purchases, including a cycle-to-work scheme.
* After 3 months, join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
* Retirement savings plan (pension) — save up to 5%, and Booker will match your contribution.
* Life Assurance — cover for death in service up to three times your annual pay.
* Health and Wellbeing support, including a 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
* A great holiday package.
Responsibilities
o Accurate picking and dispatch of goods using a handheld terminal, reporting any discrepancies to the manager.
o Checking quality, shelf life, and ensuring packaging is robust for delivery.
o Providing high-standard customer service by processing deliveries efficiently and meeting targets.
o Polite interaction with delivery staff, handling queries and complaints appropriately, and referring complex issues to managers.
Requirements
o A positive attitude and comfort working to meet pick rates.
o A passion for customer service and willingness to go the extra mile.
o Reliability — always be on time and well-presented.
About us
Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses across the country. We operate over 190 cash and carry branches, eight distribution centres, five logistics sites, and support centres across the UK.
Diversity, equity, and inclusion (DE&I) are core to Booker. We want everyone to feel represented and free to be themselves at work. We support flexible working arrangements to accommodate life's different needs.
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