The Duty Security Manager will support the Management Team at a prestigious, vibrant riverside destination set in the heart of London Bridge. This iconic location offers something for everyone, attracting a diverse range of visitors each day. The DSM plays a vital role in maintaining consistently high standards of security, safety and customer care, ensuring the protection of staff, visitors and site assets at all times. The successful candidate will help uphold the destination’s reputation as a safe, welcoming and well-managed environment. Information: Job Title: Duty Security Manager Location: London Bridge (SE1) Pay Rate: £21.70 per hour Hours of Work: 42 hours per week Roster: 4 on 4 off - Nights Job Requirements: SIA Door Supervisor & CCTV Licence required 2 years Team Leader/Supervisor/Senior Officer experience in the corporate environment, this must be your most recent role. Excellent communication both written & verbal To provide excellent levels of customer service always Experience in managing staff performance - Ability to make informed decisions under pressure Key Responsibilities: To always ensure that security team members are deployed effectively to post; operate all the required systems & conduct all required functions. Working in conjunction with Control, to ensure the seamless delivery of exceptional service standards to internal/external customers Set high personal standards to include personal appearance, hygiene, work knowledge, time keeping, and other standards associated with work at 1 London Wall Place To continuously demand the highest standards of service delivery from security team members by providing full briefings and guidance to them Undertake fair and efficient duty rostering of the team on Time Gate & allocate annual leave and overtime duties to prescribed procedures in liaison with the Security Manager. Implement the company performance management mechanism, which should include the periodic monthly/annual progress reviews and complete probation reports for subordinates to prescribed deadlines Monitor attendance and time-keeping records and take any required remedial action where necessary, investigate and report to senior line management on disciplinary and grievance matters whilst providing leadership and support to sustain good team morale Participate and contribute positively to the security team management. Attend meetings as required and provide reports and recommendations on the activities of the security operation To be performed at the start/end of each of duty, ensuring that all systems are fully operational and where they are not, initiate corrective action by informing incoming DSM with an accurate report as a handover with a copy being sent to the Security and Customer Security Managers Manage and control the response to all incidents in a timely and effective manner by directing the security team members, always the central aim should be to safeguard individuals and the assets of the customer, ensuring that direction from line management is sought where appropriate. Ensure that the maintenance of records is conducted from which handovers can be compiled and made available to the management team, maintain records as directed by Security & customer Security Managers to ensure full transparency of events Manage the polite and effective processing of all telephone enquiries received at the Security Control Room, process building fault reports where appropriate, passing and escalating to the correct helpdesk and if necessary, requesting the assistance of line management in resolving. Deploy security team members to escort contract workers where necessary, no contractor may enter a restricted space without the prior clearance from the department owning the space, and then only under escort. Sound knowledge of all standard operation procedures, health and safety, emergency procedures Tour the site periodically (a minimum of 2 periods over a tour of duty) to ensure that all is in order, to check designated areas and to ensure that all site security team members are carrying out their required duties effectively and responsibly. Such tours are to be recorded Ensure all patrolling and duty officers have the necessary knowledge and equipment required to complete all their duty tasks in a safe and competent manner. Follow any such reasonable instruction as issued by line management To perform fire alarm, test every Friday in line with SOP’s. To ensure a proper handover is given to the incoming DSM with all information being accurate before leaving site To ensure all report details have accurate date, time, location, and name before they are sent out to the building management team. Benefits: Health care plan (HSF) Perk Box (HSF) - discounts & offers from cinema tickets to days out Cycle to work scheme Tailored Site Uniform First class training allowing you to develop your skills A view for career development Long service & Employee Recognition awards And much more A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs. Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.