From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
Join us as a Customer Service, Personal Banker in Braintree
You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
We’ll look to you to proactively find ways to continually enhance our customer banking experience
We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
Completing general banking requests such as payments, balance enquiries and transfers
Helping customers to understand the different ways they can bank with us and the range of services we can offer
Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
A passion for customer service and strong attention to detail
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
A generous holiday entitlement of 33 days, pro rata for hours worked
A monthly contribution to your retirement fund
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.