Job Description
Customer Support Engineer:
For one of our globally leading tech clients we are urgently looking for an experienced Customer Support Engineer for a long contract based in Edinburgh, UK
Its paying well and my client can interview asap!
Key Responsibilities
* Provide L2/L3 support for DERMS applications, integrations, and services
* Monitor system availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs
* Handle incidents, service requests, and escalations in line with SLA commitments
* Perform root cause analysis (RCA) and implement permanent fixes
* Support patching, upgrades, deployments, and configuration changes
* Collaborate with engineering and product teams to improve scalability, reliability, and cybersecurity
* Maintain knowledge base articles, SOPs, and runbooks
* Provide technical support for DER aggregation, forecasting, optimization, scheduling, and dispatch
* Participate in 24x7 on-call rotation for critical incidents
* Ensure adherence to ITIL processes (Incident, Problem, Change Management)
Required Qualifications
* Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience)
* 3+ years experience in application support, energy management systems, or grid operations platforms
* Strong understanding of DERMS functions and distributed energy resources (solar, wind, batteries, EVs)
* Proficiency in Linux/Unix, databases (SQL / Oracle / PostgreSQL), and APIs/integration tools
* Strong troubleshooting across application, middleware, and network layers
* Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.)
* Familiarity with SCADA, ADMS, EMS, OMS, or similar grid systems
* Excellent communication and problem-solving skills
Preferred Skills
* Prior experience supporting DERMS or OT/IT grid management platforms
* Knowledge of GridOS ecosystem and DERMS integration
* Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2)
* Cloud / hybrid deployment experience (Azure, AWS)
* Certifications: ITIL, Security+, utility-specific systems training
* Scripting and automation skills (Python, Bash, PowerShell)
If this is you, then please do not delay in applying!