As a member of the cafe team, you will provide our trademark warm Highland Welcome to our customers in a busy catering hub. Assist with the food prep, presentation, serving and selling of hot and cold drinks, sandwiches, snacks and hot meals. You are accountable for maintaining exceptional standards of customer service as part of delivering the 5* visitor experience our customers expect.
You will be responsible for daily cash handling, opening up and closing down procedures at the beginning and end of each trading day, recording stock, monitoring temperatures of fridge freezers, and other tasks as requested by the Cafe Manager.
This role involves regular weekend and Bank Holiday working.
Occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested by the Estate.
KNOWLEDGE, SKILLS AND EXPERIENCE:
Knowledge:
Essential
Basic Food Hygiene Certificate.
Some experience of till operation.
Self-Motivated, enthusiastic, dynamic and energetic.
Interest in and knowledge of Dunvegan Castle & Gardens – essential
Skills & Qualifications:
Essential
Excellent verbal communication skills
Good organiser with a can-do attitude
Customer focussed and able to remain calm under pressure
Able to work alone and use initiative
Comfortable selling, and actively cross promoting other business areas of the estate.
Desirable
Good verbal communication skills
Experience:
Essential
Has worked as part of a team.
Proven ability in carrying out instructions.
Has experience in dealing with the public in face-to-face situations.
Able to field complaints.
Cash handling experience.
Desirable
* Confident operating small portable appliances such as blenders and coffee machines etc