Job Title: Administration Assistant
Reports to: Operations Manager
Salary Scale: £26,208 - £28,000
Location: Office based, Holywell
Hours: 40hrs per week
JOB PURPOSE
The postholder will play a key role in supporting the smooth, day-to-day running of Cyd Innovation, with particular focus on the administrative aspects of all projects.
The role requires exceptional organisational skills, a proactive approach, and the ability to manage multiple priorities with discretion and professionalism. The postholder will provide exemplary customer service, liaising confidently with clients, stakeholders, and colleagues. Experience in customer-facing roles, including the use of booking and CRM systems, is essential.
KEY RESPONSIBILITIES
Administrative & Project Support
* Maintain accurate and detailed records of all interactions with clients, partners, and stakeholders.
* Arrange energy assessments by liaising with potential customers.
* Respond promptly and professionally to emails, telephone calls, and written correspondence; take and relay messages as required.
* Handle incoming calls, directing queries appropriately, and ensuring a professional first point of contact.
* Ensure all files and documentation are stored and maintained appropriately to provide a clear audit trail.
* Provide clear, accurate advice and support to householders.
* Work collaboratively with the team to ensure all organisational targets are met.
* Handle complaints with tact, diplomacy, and a solutions-focused approach.
The Administration Assistant will:
* Be exceptionally customer focussed with an outstanding telephone manner
* Be willing to learn and have a keen interest in housing and/or the environment
* Have demonstrable experience of administration, ideally with a project-based dimension;
* Have excellent time management and organisational skills
* Have good verbal and written communication skills
* Have strong IT skills with experience of 'Bookings', 'Word', 'Excel' and 'PowerPoint' and
* CRM systems.
* Confidently function independently and be part of a team
* Have initiative and provide solutions
* Always go the extra mile
* Be self-motivated and committed to the company's success
* Have the ability to manage conflicting priorities
BENEFITS
* Competitive salary.
* Paid wellbeing hour every week.
* 25 days of holiday (plus Bank Holidays).
* Company pension scheme.
* Occupational sick pay.
* Enhanced Wellbeing initiatives.
* Free tea and coffee in the office.
* Frequent team days and social activities.
* Opportunity for career progression and training.
* A unique opportunity to contribute to a socially focused business that is making a positive difference.
* Paid unlimited volunteering days.
Equality, Diversity and Inclusion
Cyd Innovation is an equal opportunities employer. We actively encourage people from disadvantaged backgrounds to apply, including but not limited to, those living with disabilities and prior convictions.
Cyd means 'together' in Welsh, and for us as a business, we hope to bring an equal, diverse and inclusive team together from all backgrounds to support us to make a real and positive difference.
We are working hard to create a diverse and inclusive team, as we know that different experiences and backgrounds make a stronger and better workplace.
Beyond words, we're proving that we're committed.
* Over 60% of our staff are females, and 25% of females are in leadership roles.
* We are a disability-friendly employer.
Job Type: Full-time
Pay: £26,208.00-£28,000.00 per year
Work Location: In person