About the job French Client Services Vetting Agent
Diamond Search Recruitment are delighted to be representing our client, a leader within their field, providing trusted identity and security solutions. Recruiting for a12 month Maternity ContractFrench Speaking Vetting Agent.After training you will be an accurate and efficient tier 1 Vetting Agent, providing excellent customer service in both French and English to our internal and external stakeholders whilst enforcing both the industry and the main role of a vetting agent is to ensure trust within our industry.
Main job responsibilities and accountabilities
* Research, investigate and comply with all vetting regulations and procedures.
* Provide prompt attention to customer correspondence, through to accurate and correct issuance of certificates in a timely manner. (Your accuracy is monitored via monthly audits for certificates issued).
* Communicate information internally and externally to establish and maintain excellent service to connecting groups.
* Analyse and interpret data using sound reasoning.
* Use your language skills to assist with any vetting or support issues that may arise, including translation of ad hoc documents for both internal and external use.
* Interpret instructions and issues arising, and implement actions according to company policy and procedures.
* Display excellent command of your language(s), both verbal and written, and any further languages that you may learn during your employment.
* Employ strong administrative, analytical and research skills with attention to detail.
* Work well under pressure and meet deadlines, and be adaptable to flexible schedules.
Person specification
* Strong communication skills in both French and English; both written and verbal including managing stakeholders and customers and balancing diplomacy and tact with assertiveness.
* Customer focused and understands the importance of Customer Service.
* Excellent organisational skills and can show this by being able to prioritise and meet deadlines.
* Shares ideas, asks questions and displays calm and positivity in a demanding environment.
* Analytical and competent in the use of information and communications technology.
* Knowledge and experience using Microsoft Office and CRM applications.
* Ideally understands security principles, concepts and techniques used in the IT Industry.
* Able to represent the big picture whilst focusing on the specifics of delivery.
Apply today!
Diamond Search Recruitment is acting as an Employment Agency in regard to this vacancy
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