Summary As an Apprentice Administrator for Inside Contractors, you will report to the Planning & Quality Manager and will be responsible for proactively acknowledging orders and handling queries. Working within a small team, you will help process, plan, and order stock while building strong relationships with colleagues, customers, and suppliers. Wage £15,704 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Apprentice Minimum Wage (£302 per week) Training course Business administrator (level 3) Hours 40-hours per week - 07.30 to 16.00 or 08.30 to 17.00. 30-minutes for lunch and 2 x 10-minute breaks £7.55 p/h (negotiable), working days TBC 40 hours a week Start date Monday 15 September 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work To acknowledge new orders, keeping clear and accurate records. To compile cutting plans and job sheets together for new orders. To complete data input of sales and purchase orders onto our computer system. To order stock for requested fitting dates. To generate quotations for bespoke services in new build sector, individual projects and customer care works through our internal computer systems. To assist customer care with job sheets and plans for customer care work. To assist the Planning & Quality Manager in gathering information for new tenders. To liaise with sales departments of our clients and ensure they have the most current and correct samples on their sites. Schedule and assist on site with check measures and sub floor inspections. Administrative tasks for the Planning department. Any other duties relevant to this role. Where you'll work TYNECASTLE HOUSE STATION ROAD PRUDHOE NE42 6NP Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider DERWENTSIDE COLLEGE Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule All the training will be delivered in the workplace. More training information Business Administrator, Level 3 - includes delivery of functional skills if required. Requirements Desirable qualifications GCSE in: English and maths (grade 1-9 (AC)) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Initiative About this employer Inside Group is an established market leading business, that operates across multiple sectors, including new build housing, care, education, hospitality, residential and construction. We work with many northeast clients and national clients to deliver tailored bespoke solutions, for flooring, interior design, exterior design, window dressings, 3D plans, bespoke furniture and lighting and soft furnishings, our services also include cleaning, specialist cleaning such as brick, drive, and patio cleaning, as well as carpet and upholstery cleaning. https://insidecontracts.com/ (opens in new tab) After this apprenticeship Permanent role with the company, to begin a career which could expand across our businesses. Ask a question The contact for this apprenticeship is: DERWENTSIDE COLLEGE Apprenticeship Recruitment apprenticeships@derwentside.ac.uk The reference code for this apprenticeship is VAC1000330673.