Specialists in providing engineered above ground drainage and water supply systems, Polypipe Building Services leverages offsite fabrication to design and deliver solutions to mechanical and public health engineers, M&E contractors as well as local authorities. Polypipe Building Services houses well-known industry brand Terrain and has been delivering systems to commercial, high rise residential, healthcare, education and leisure projects for over 50 years.
We currently have an exciting opportunity for 2x Customer Experience Specialists to join our busy team in Aylesford. Working on a full time, permanent basis with us, you will be processing customer orders and queries for the Building Services, Effast and International businesses, working cross functionally where business needs arise. You will be responsible for delivering a smooth, seamless customer experience every time and at all stages of the customer’s journey.
Key Responsibilities:
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Timely and effective processing of customer orders both manually and via EDI, adhering to business deadlines and scheduling delivery to both UK and overseas markets.
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Ensuring all orders are processed in a timely manner following the customer’s journey from order input to after-sales feedback and continuous improvements
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Confirming orders and discrepancies directly with customers and dealing with queries, providing proactive customer updates
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Communicating with inter...