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Working as a member of the private patient team to provide a comprehensive customer service role, ensuring that all patients are dealt with in a professional, courteous and empathetic manner.
As the main point of contact for private pay and insured patients throughout their pathway from first appointment through to discharge, providing excellent customer service and building rapport with patients to ensure their experience is
positive. The applicant will serve as a key member of the private patient team, delivering exceptional customer service by managing patient interactions professionally and courteously. This role involves guiding patients throughout their entire care pathway, fostering strong relationships and rapport to ensure a smooth, seamless, and positive experience at every stage.