Job Overview University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. Main duties of the job We have a vacancy for an enthusiastic administrator to join our reception team within Maternity Services at the Princess Anne Hospital. If you enjoy people contact, have excellent communication and customer service skills, are flexible and kind we would like to hear from you. This is a permanent opportunity. Our shift patterns are flexibly rostered (6 weeks in advance) and allocated to cover the service 7 days a week. Shift patterns include weekends, late evenings and bank holidays and rostered to offer a fair allocation and to support a good home/work life balance for the whole team. Working for our organisation University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast. We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information. At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute. Detailed Job Description And Main Responsibilities Our ward administrators provide valuable support and therefore are crucial to the smooth running of the service. What You’ll Do Work as part of the administration team providing administrative support to clinical colleagues. Undertake reception and general administration duties, including answering the telephone, arranging appointments, scanning into clinical records, meeting and greeting families and visitors to ward areas. What We’re Looking For You will be supportive, kind, caring and empathetic in your approach to patients and families accessing our service. Provide excellent customer service with a ‘can do’ attitude and have experience of dealing with the general public. Be familiar and confident in the use of Microsoft software, please demonstrate this knowledge in your application. Be a team player, embrace fresh ideas and engage with change positively. Be flexible with working patterns. Shift are rostered, 6 weeks in advance, and will include a combination of early shifts (7.00 am – 3.00 pm), late shifts (1.00 pm – 9.00 pm), long days (7.00 am – 5.00 pm) and twilight shifts (4.30 pm – 12.30 am). Due to the nature of the role, there are no working from home possibilities. Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service Person specification Trust Values Essential criteria Patients First Always Improving Working Together Qualifications / Training Required Essential criteria Literacy and numeracy skills, demonstrable to GCSE standard or above Fully conversant with Microsoft Office systems to include Word, Excel and Outlook Desirable criteria NVQ 2 Business Administration/Customer Services or equivalent Courses / further study to demonstrate evidence of personal development Knowledge of NHS electronic systems Previous or relevant experience necessary Essential criteria Administrative experience in a busy customer focused environment Experience of dealing with the general public Desirable criteria Experience in a busy hospital environment Aptitudes And Skills Required Essential criteria Attention to detail and accuracy Ability to work effectively as a team player and independently Ability to prioritise workload and work to deadlines in an organised way Positive approach with a willingness to embrace change