Due to continued growth, Complete Aluminium Systems are looking for an Estimator/ Administrator to join and support our existing team.
Based in Farnborough, Hampshire we are manufacturers of Aluminium windows and doors and supply direct to the trade market.
The ideal candidate will have previous experience within a similar environment although experience within the industry is not required as full training will be given.
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Responsibilities and Duties
As well as day to day office duties you will also be required to assist our customers with their enquiries which will be by a mixture of face to face, telephone and email contact. Whilst learning the industry and gaining product knowledge you will also be required to carry out estimates on our specialised software.
Qualifications and Skills
Although full training will be given you will be required to have good computer skills, be able to offer a high level of customer service to our clients and have confidence when assisting them with their needs whether it be by telephone, email or face to face.
Job Purpose
Estimators/Administrators ensure the efficient day-to-day operation of the office, and support the work of management and other staff.
Primary Duties and Responsibilities
Estimators/Administrators perform a wide range of duties including some or all of the following:
Reception
* Answer general phone inquiries using a professional and courteous manner
* Provide customers with accurate estimates based on their requirements
* Direct phone enquiries to the appropriate staff members
* Reply to general information requests with the accurate information
* Greet clients/suppliers/visitors to the organization in a professional and friendly manner
Office administration
* Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
* Prepare and send outgoing faxes, mail, and courier parcels
* Forward incoming general e-mails to the appropriate staff member
* Code and file material according to the established procedures
* Update and ensure the accuracy of the organization's databases
* Provide secretarial and administrative support to management and other staff
* Word processing
* Databases
* Spreadsheets
* E-mail
* Internet
Personal characteristics
Estimators/Administrators should demonstrate competence in some or all of the following:
* Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization.
* Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
* Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
* Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
* Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
* Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
* Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
* Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
* Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Job Types: Full-time, Permanent
Salary: £18,000.00 to £20,000.00 /year