ASSESMENT CENTRE - 12/09/2025
Overview:
Be the first point of contact for Liberty customers, delivering professional, friendly, and efficient service in-store and online. You'll handle enquiries, support services like Click & Collect, Returns, and Mail Order, and ensure a seamless customer experience.
Key Responsibilities:
* Respond to queries promptly and professionally (in-person, phone, online)
* Resolve issues quickly, aiming for first-time resolution
* Use systems like POS, Zendesk, and AX Dynamics efficiently
* Maintain high standards in communication, presentation, and organisation
* Represent Liberty’s values and service excellence
What You’ll Need:
* Customer service experience (retail, hospitality, or travel preferred)
* Strong communication skills
* Calm, organised, and solution-focused
* Luxury brand experience is a plus
KPIs:
* Response and resolution times
* Customer satisfaction scores
* Accuracy and task completion