Villa Specialist Needed - Remote(Twice a month in Surrey)
My client is looking for a motivated, customer-focused Villa Specialist to join our growing sales team. This is a dynamic sales role suited to someone who thrives on building relationships, converting enquiries into bookings, and delivering exceptional service from initial contact through to post-arrival follow-up.
Key Responsibilities
* Converting inbound sales leads via telephone, email, and live chat into confirmed bookings.
* Confidently dealing with both direct and trade customers
* Delivering a consistently high level of personalised customer service
* Understanding clients’ requirements and recommending suitable villa options
* Liaising with suppliers regarding availability, rates, and booking details
* Preparing accurate quotations and creating invoices
* Managing pre- and post-arrival administration
* Handling customer queries efficiently and professionally
* Reactivating previous clients and past enquiries to generate repeat business
* Maintaining accurate records within the CRM system
Skills & Experience
* Proven sales experience, ideally within travel, luxury hospitality, or property
* Strong telephone and written communication skills
* Confident in closing sales and working towards targets
* Excellent organisational skills and attention to detail
* Customer-focused with a consultative sales approach
* Ability to multitask and manage a busy workload
* Competent with CRM systems and Microsoft Office
Personal Attributes
* Enthusiastic and self-motivated
* Professional and personable
* Results-driven with a positive attitude
* Team player with the ability to work independently
* Passion for travel
* Flexible and willing to take on duties to support the wider team
What They Offer
* Supportive and friendly working environment
* Opportunity to be part of an expanding travel brand
* Ongoing training and development
* 25 days annual leave
* Additional day off for your birthday
* Salary up to £35,000 Plus Commission and Benefits
Interested apply here now or email