Cardiff Council is a local government organisation, responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff. It is important to us that our workforce reflects the values of our organisation, to better serve our communities. Our Community hubs offer candidates an exceptional opportunity to join us in one of our thriving teams.
We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued.
Here are some examples of how we try and achieve this:
* A generous annual leave entitlement.
* Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service.
* Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
* Guaranteed access to further Training & Development to give you the opportunity advance your career with us.
* Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).
* Hybrid working opportunities
* Access to comprehensive employee wellbeing support.
* Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea).
About the job
An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our West Hub team.
Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.
This role requires the provision of professional, high quality advice on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.
The successful candidates will assist in the delivery of a full Library service, participate in the delivery of Hub/Library events and work collaboratively with various partner organisations to provide a holistic service.
Weekend and evening working will be required on a rota basis and location of work may vary.
What We Are Looking For From You
The desire to learn all aspects of Hub advice & Library services – full training will be given.
You will be required to support customers using Hubs & Libraries to resolve enquiries and to provide customer focused delivery of Hub & Library services and information provision.
You will assist with the provision of a high-quality service, including supporting events held within the Hubs & Libraries
To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.
You will be positive and have a flexible approach to tasks as duties will vary.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional information
This post is subject to a Standard Disclosure and Barring Service check.
This post is suitable for job share.
This post is temporary until 15th January 2027.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director, Assistant Director, Chief Officer or Senior nominated Officer, graded no lower than OM2, or in the case of schools based staff the Head teacher, or Governing Body.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
For an informal chat about the role, please contact Joseph Boyle Joseph.Boyle@cardiff.gov.uk
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on ourwebsite :
Important information you need read in order to complete your application:-
Job Category Housing
Department Housing & Communities
Working Pattern/Contract Type Full Time Temporary
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