Job Description:
1. We are for looking someone with broad knowledge but not specialist in App support and infrastructure.
2. Applications, End User Support.
3. Responsible for the efficient operation and support of applications within the Mechanical Design Department
4. Specializing in, identifying, and solving problems and advising users
DUTIES AND RESPONSIBILITIES
5. Provide extensive end user support for Mechanical Design application for over 3000+ users.
6. Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.
7. Assist in the definition of best practice and processes associated with Mechanical Design applications.
COMPETENCIES
8. Good knowledge of application/s support
9. Develop effective resolutions for user problems and system errors.
10. Adaptability to different personalities and levels of user knowledge.
11. Confidently be able to present complex subjects to different target audiences.
12. Good verbal and interpersonal communication skills.
13. Ability to work autonomously.
14. 1st/2nd level operations experience with Application support team or service desk
15. Experience of working to SLA's
16. Problem determination skills
17. Self motivation
18. Ownership and management - Able to work alone on tasks once trained
19. Methodical - Common sense
20. Communication skills
21. Problem triage
22. Team player
23. Aptitude
24. Quick Learner
25. Professionalism
KEY SKILLS
26. Windows experience
27. Onsite availability
28. Working within a Support team environment
29. Sec Clearance
30. Must be willing to apply for DV Security Clearance if not already held
31. SQL Awareness
32. Analytical skills
33. Log analysis competency
34. Window 2016 server knowledge and above
35. Window OS skills - Strong
36. App Packages
37. VM's
38. Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat
39. Security Patching
40. Release management and Change management
41. Problem Management
42. Root Cause Analysis skills
Nice to Have But not Essential:
Windchill administration / implementation.
43. Ideally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11.
44. Implementation of Windchill 10.2 or above.
45. Administration of 10.2 and above.
46. Knowledge of deploying Creo Parametric/Office PDF workers.
47. Awareness of Creo Parametric / Creoview.
48. CREO Illustrate
Windows 10 OS / Windows Server OS – 2012 onwards.
49. Must have strong Windows OS administration knowledge.
Should have some basic knowledge of the following:
50. ESX VMWare.
51. ESX infrastructure.
52. ESX snapshots / restores
Enterprise services.
53. Active Directory.
54. DFS.
55. Certificate Services / certificate keystores.
56. IIS Web services.
57. Apache Tomcat.
SQL
58. Some knowledge of MS SQL Server databases. Knowledge of the use of SQL management studio. Knowledge of SQL command language in order to perform queries and updates within SQL database.
Investment In Training and Development
·We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications.
·We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.
Our Culture
·Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do.
·We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders.
·We aspire to be recognised for our innovative and modern thinking approach.
Employee Benefits
·As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
·You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.