Job Description
Data Analyst – Warehouse Operation (Mandarin Preferred)
Location: Tamworth / Leicester
Department: Operations
Reports to: Operations Manager / General Manager
Role Overview
We are seeking a Data Analyst to support our warehouse operations through data-driven insights. This role will focus on analysing operational performance, identifying efficiency improvement opportunities, and supporting management decision-making across labour productivity, operational processes, and cost control. The successful candidate will work closely with warehouse supervisors, operations managers, and HR, transforming operational data into actionable insights to improve efficiency and reduce operational costs.
Key Responsibilities
Operational Data Analysis
* Analyse warehouse operational data including productivity, throughput, order processing time, and labour efficiency
* Monitor key operational KPIs such as effective output rate, picking efficiency, inbound/outbound performance
* Identify operational bottlenecks and improvement opportunities
Workforce Performance Analysis
* Analyse labour productivity, training performance, and employee efficiency
* Support monitoring of new employee performance, training effectiveness, and retention
* Track workforce metrics such as tenure distribution, turnover rate, and multi-skill employee coverage
Cost and Efficiency Analysis
* Analyse operational costs including energy usage, equipment utilisation, and external service expenses
* Support cost optimisation initiatives by identifying inefficiencies and recommending improvements
* Build models to support equipment utilisation and labour planning
Reporting & Dashboard Development
* Develop and maintain operational dashboards and reports
* Provide regular performance reports to management
* Translate complex datasets into clear and actionable insights
Process Improvement Support
* Support warehouse improvement projects through data analysis
* Evaluate the impact of operational changes and improvement initiatives
* Work with operations teams to implement data-driven decisions
Skills and Qualifications
* Bachelor’s degree in Data Analytics, Statistics, Operations Management, Logistics, or a related field
* Mandarin Chinese language skills would be advantageous due to regular collaboration with overseas teams.
* Experience in data analysis, operations analytics, or supply chain analytics
* Experience working with large datasets and operational data
* Experience in logistics, warehouse operations, or supply chain is a plus
* Strong skills in Excel (advanced functions, pivot tables, data modelling)
* Experience with SQL, Python, or other data analysis tools
* Experience with Power BI, Tableau, or other BI tools is preferred
* Strong analytical and problem-solving skills
* Ability to translate data into operational insights
* Good communication skills to work with operational teams
* Attention to detail and ability to work with large datasets
What Success Looks Like
Within the first 6–12 months, the Data Analyst will:
* Establish clear operational dashboards for warehouse performance
* Improve visibility of labour productivity and operational efficiency
* Support management in identifying cost-saving and efficiency improvement opportunities
* Provide actionable insights that help optimise warehouse operations