Salary: £41,000 - 81,000 per year Requirements: We are looking for strong knowledge of issue and defect management processes and tools. We need proficiency in root cause analysis techniques and problem-solving methodologies. We require the ability to develop, interpret, and present metrics, KPIs, and performance dashboards. We value a solid understanding of software integration principles and dependencies. We need excellent communication skills, with the ability to lead discussions on complex or sensitive matters. We require high attention to detail and strong process discipline. We want someone who can identify areas of weakness and where support is needed. We require experience working within structured project governance frameworks such as PMO or programme teams. We value familiarity with Agile and Waterfall delivery models. We need the ability to maintain and update issue registers and tracking systems accurately and rigorously. We require the ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up. Responsibilities: We will have you oversee the end-to-end lifecycle of software and system defects. We will have you coordinate and manage the identification, tracking, prioritisation, and resolution of defects across complex systems. We will have you ensure adherence to defined defect management processes and governance frameworks. We will have you drive defect resolution through effective collaboration with cross-functional teams. We will have you monitor and manage defect KPIs, ensuring targets are met and continuously improved. We will have you influence and implement process improvements based on data-driven insights. We will have you provide clear, structured reporting and updates to senior stakeholders. We will have you ensure consistent and effective use of issue and defect management tools. We will have you facilitate regular issue review meetings, ensuring clear ownership and timely follow-up. Technologies: Support More: We are Expleo, supporting a key customer based in Warwickshire. This is a 12-month contract opportunity, offered at an umbrella rate of £33.88 per hour. The role is primarily coordination and process-driven rather than hands-on development, making it ideal for someone with strong technical insight, stakeholder management skills, and the ability to play a pivotal role in managing defects across complex systems. last updated 21 week of 2026