Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a Housing Association based in Birmingham on an ongoing temporary contract. This is a full-time role working 37 hours per week.
Key Responsibilities
* Assess referrals and determine suitability for the service.
* Support service users to maintain accommodation and prevent tenancy breakdown.
* Complete home inspections, welfare checks and safety tasks.
* Assist with budgeting, financial inclusion and managing rent accounts.
* Support individuals with daily living skills to promote independence.
* Record tenancy notes and interventions accurately using online systems and mobile devices.
* Monitor arrears and support service users through arrears processes.
* Identify, monitor and report safeguarding concerns appropriately.
* Work collaboratively with internal teams and external agencies.
* Promote engagement with support services, education, training and community opportunities.
Essential Skills & Experience
* Awareness of issues affecting vulnerable adults and individuals facing multiple disadvantages.
* Experience supporting people who face barriers to housing or homelessness.
* Experience working within safeguarding procedures and reporting concerns.
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