Service Desk Support Analyst
Department: IT
Employment Type: Full Time
Location: London
Description
Provide 1st line internal support to JM Finn end users, with some 2nd line support when necessary.
Key Responsibilities
Business
* To ensure the Firm’s I.T. infrastructure functions smoothly both in London and the branch offices
* To make recommendations for improvement where appropriate
* To be the expert in own area of specialisation
* To provide flexible staff cover when required
Technical
* To be familiar with the operational characteristics of all the Firm’s systems
* To provide 1st & 2nd (when necessary) line support logging via Service Desk application.
* To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm
Interaction with users and supplier
* To be positive and pro-active when dealing with queries and problems with staff
* To treat all suppliers fairly and professionally
Skills, Knowledge and Expertise
* Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
* ITIL Certified
* Experience of working in a Service Desk environment
* Basic understanding of a computer network
* Windows 10/11 experience/exposure
* Office 365 support skills
* Azure Active Directory support skills
* Able to work under pressure
* Analytical and numerate
* Used to problem solving under pressure
* Used to working ‘until the job gets done’
* Well organised
* Customer facing
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