Location: CA3 8NT, Carlisle, Cumbria, North West, UKRetail Bureau Manager (Store Manager)Hours: 38hours p/w Location/s: The Lanes Shopping Centre, Carlisle CA3 8NTResponsible for: A small team of Retail Colleagues.Shift Pattern: Monday to Sunday, shifts based Lead the Way as a Retail Bureau ManagerAre you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers dont just manage branches
they inspire, empower, and set the standard for delivering exceptional service.As a Bureau Manager, youll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customers experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, youll play a key role in bringing our purpose to life.What you'll be doing on a day-to-day basis...Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategiesInspire and coach your team to deliver personalised, engaging experiences for every customerBuild lasting relationships with customers, understanding their travel needs and matching them with the right productsActively promote our full range of services to help customers make their travel money experience better, simpler, and more convenientAct as the first point of contact for customer queries and complaints, resolving them quickly and professionallyLead by example in delivering our eurochange sales framework and maintaining our high standardsEnsure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trustConduct regular cash reconciliations and audits to manage risk and minimise lossesAnalyse branch KPIs and performance data to identify opportunities for improvementTrain and mentor your team to grow their skills, confidence, and careersManage operational excellence by keeping your branch organised, secure, and compliant with all regulationsCollaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider businessProactively seek opportunities to innovate and improve processes that enhance the customer experience.Our Leadership BehavioursAs a Bureau Manager, youll be expected to:Lead by example, embodying eurochanges values in every interactionCommunicate clearly and confidently, ensuring your team knows whats expected and feels supportedEmpower your team to make decisions, solve problems, and take ownership of their performanceRecognise and celebrate success, motivating your team to achieve and exceed their targetsDemonstrate resilience and adaptability in a fast-paced retail environmentFoster a positive, inclusive workplace where everyone feels valued and can thriveGive and receive feedback openly and constructively, always looking for ways to improveStay commercially aware, understanding how your decisions impact the branch and the wider businessThe Stand-Out Qualities to Be Part of #TeameurochangeProven experience leading teams in a retail, banking, or financial services environmentA commercial mindset with a track record of meeting and exceeding sales targetsStrong leadership skills with the ability to motivate, coach, and develop othersFinancial acumen, including managing budgets, cash handling, and risk controlsKnowledge of AML, KYC, and financial compliance standardsA passion for customer service and relationship buildingExcellent communication, problem-solving, and organisational skillsOur Perks Are Out of This World!Colleague Rate on Travel Money28 days holiday (inclusive of bank holidays)High Street DiscountsFree 24/7 Virtual GP service for you and your familyCycle to Work SchemeEmployee Wellbeing & Financial Support through Retail TrustEmployee Assistance Programme
because you matter!Wagestream
access your earned wages when you need itRecognition Awards for outstanding serviceAdditional holiday entitlement after 1 yearLife Assuranceand much more!Our VisionTo be the UKs go-to travel money provider, adding value to every customers journey.Our PurposeForeign exchange but better, simpler & more convenient. Were the trusted inspirational experts.Our ValuesWe Strive | We Trust | Were Aspirational | Were Responsible | Were SincereTPBN1_UKTJ