We are seeking an experienced Security Cleared (SC) CDS (Customer Delivery Services) Platform Engineer to join a global IT services organisation on a secure government programme. This role involves delivering monitoring and observability solutions across complex enterprise environments to enhance system reliability, performance, and operational insight.
Key Responsibilities:
* Translate monitoring and observability requirements into actionable configurations using tools such as Splunk, Dynatrace, and AppDynamics.
* Deliver full-stack observability solutions, including infrastructure metrics, synthetic monitoring, log analytics, and application performance monitoring (APM).
* Provide live service support, including incident response and assistance during key business events (some out-of-hours support may be required).
* Collaborate with architects and delivery teams to integrate monitoring capabilities into design and test strategies.
* Develop and maintain dashboards, alerts, and reports that support proactive service management.
* Drive continuous improvement initiatives to strengthen monitoring capability and automation.
Essential Skills & Experience:
* Proven experience as a Platform or Monitoring Engineer in large-scale, complex environments.
* Strong understanding of observability principles and SRE methodologies.
* Hands-on experience with Splunk, Dynatrace, AppDynamics, and synthetic monitoring tools.
* Strong analytical, troubleshooting, and problem-solving skills.
* Ability to communicate effectively with both technical and non-technical stakeholders.
Desirable Certifications:
* Splunk Core Certified User/ITSI Certified Administrator
* Dynatrace Associate Certification
* Cisco AppDynamics Associate Performance Analyst
*Due to the nature fo the project, the successful candidate will have a valid SC Clearance prior to a start.