We are looking to appoint a receptionist/administrator to join our busy GP practice. You will be the first point of contact for patients, contractors, and visitors to the surgery. As well as covering Reception, you will carry out general administration tasks related to the work generated within a GP surgery.
Providing general assistance to the practice team and projecting a positive and friendly image to patients and visitors, either in person, electronically, or via the telephone.
Main duties of the job
Job Responsibilities:
* Administration: To have thorough knowledge of all Reception procedures and work in accordance with written protocols. Have general knowledge of Practice policies.
* Reception: Receiving patients, consulting with team members, handling repeat prescriptions, and checking names and addresses.
* Appointments: Processing appointment requests for today and future dates, and organizing home visits.
* Computer: Updating patient address and medical records in the system.
* Telephone: Having working knowledge of telephone/out-of-hours services during and after hours.
* Other Tasks: Ensuring building security during opening and closing, and performing other tasks as allocated by managers.
Personal/Professional Development
The post-holder will participate in training programs, including annual performance reviews, and take responsibility for their own development.
About us
Mansion House Surgery is a training practice based in Whitehaven, serving 7,500 patients. We value kindness, approachability, and high standards of care. Our team includes Advanced Nurse Practitioners, Pharmacists, and medical students. We are committed to high-quality, patient-centered healthcare, with a GOOD CQC rating and various specialized services.
Job responsibilities
Job Summary: To assist and direct patients effectively, providing general support to the practice team and projecting a friendly image.
Person Specification
Experience:
Reliable team player with a positive attitude, flexible to working hours, and committed to confidentiality and effective communication.
Disclosure and Barring Service Check:
This role requires a DBS check due to the sensitive nature of the information handled.
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