Key Account Manager
The focus of this role is on understanding the customers’ expectations and to manage those to ensure service and cost expectations are met.
We are looking for an experienced Account Manager to work for one the UK’s largest building services maintenance providers looking after a mixed portfolio of commercial contracts on a national basis.
Although the contracts are national most of your working time will be located in the Midlands with the expectation that you will attend client visits as required and very occasionally overnight stays.
You will need to have a strong understanding of running modern multi-client led commercial maintenance contracts from the perspective of a maintenance service provider.
The contracts have been mobilised; the maintenance service teams have been appointed and there is already on board a well-established team of Technical Managers, M&E, HVAC engineers and supervisors who are a mixture of static and mobile.
Skills & Abilities
Account Management
* Multi discipline staff management and people development.
* Promotion of core company values and those of the clients
* Contractual negotiations and management.
* Focus on a sustainable Quality, Health, Safety and Environment operating model.
* Commercially driven.
* Innovative thinker
* Ability to operate in a ‘solutions, not blame’ capacity whilst considering long term strategies and root cause analysis.
Client Communication
* Confident communicator and presenter with a focus on team motivation which deliver tangible results.
* Ability to influence stakeholders from Operative to Director level.
* Strong influencer with excellent relationship building skills through communication.
* Active listening and curiosity to challenge failing processes – where and when appropriate
* Effective communication and planning skills.
* Enjoy meeting new people.
Core Duties
Complete autonomy for service delivery and P&L for six building services maintenance contracts on a national basis.
Ensuring statutory compliance, KPI and SLA compliance and Health and Safety across this portfolio.
Working alongside Technical Services Managers and Building Managers as a trusted operations advisor.
Strategic planning alongside clients in relation to projects, sustainability, supply chain diversity and Corporate Social Responsibility
Responsible for review and implementation of the PPM frequency strategy and asset life cycle.
Ensuring mandatory and statutory compliance is adhered to.
Maintaining the highest M&E audit score possible across the contracts.
Working alongside teams in both project delivery and harmonizing between on-site team and projects.
Contract Account Manager (Have worked on technical accounts before, have managed engineers / administrators directly, and is well versed in stakeholder/financial management)
Salary: Up to £65K subject to experience
Company Car or Car Allowance
Working Hours: M-F (Apply online only). Flexibility to work from home as planned and business need
Location: Derby
Reports to: Business Unit Director
Holidays: 25 Days + 8 BH
Duties of the Key Accounts Manager
* Manage the performance of the Maintenance Service Teams
* Ensuring SLA’s and KPI’s are on target.
* Develop a rapport with the key client stakeholders through professional engagement.
* Identify additional revenue streams through projects and contract enhancements.
* Produce monthly reports and attend monthly client meetings.
* Maintain a regular and frequent site presence.
You will be working very closely with the Business Unit Director so it will be a close management team.
Your role as the new Accounts Manager is to continue to develop the client relationship and drive up the efficiency and profitability, you will also take responsibility for the full P&L of the portfolio. You will also personally benefit financially by increasing the profitability of your division.
If you would like a more detailed understanding of this role, please send us your CV and one of our consultants will be in touch to assist you in your application