Job Objectives and Responsibilities
We are looking for an experienced M&E Supervisor to supervise service delivery and team/individual performance within M&E teams, acting as a first point of contact for Site FM and employees.
* Deliver the highest level of service for the client, answering queries, reporting defects and keeping clients informed of site activities during service visits.
* Complete all work‑related documentation accurately and on time, keeping a log of inspection reports and remedial work.
* Perform manual tasks, including manual handling, working at heights and in confined spaces, and participate in shift pattern.
* Use a mobile device for communication.
* Have experience within a Maintenance / Facilities Management environment.
* Possess relevant electrical qualifications and supervisory experience managing a team of engineers.
* Have knowledge of Health & Safety, Permit to Work procedures, safe systems of working and a good understanding of RAMS.
Main Duties
* Assist the Facilities Manager and Account Manager in supervising and delivering a range of planned, reactive and project works.
* Work collaboratively with the client, engineering and support teams to meet all contract requirements, KPIs, and deliver exceptional customer service.
* Work with planning team to deliver preventative planned maintenance and reactive works, reducing WIP historical works.
* Prepare all documentation required to carry out the work allocated.
* Maximise resources and deliver the optimum number of jobs, ensuring work is carried out in a timely fashion and to client satisfaction.
* Take a proactive approach to customer care, resolving day‑to‑day issues and escalating where required.
* Maximise utilisation of CAFM system to manage service delivery, record retention and reliability of management report data.
* Provide line management to a team of engineers, including coaching, mentoring and developing team members.
* Efficiently manage resources ensuring teams have the materials, equipment, capability and capacity to deliver.
* Drive continual improvement through innovation to improve quality, efficiency and process.
* Report all incidents, accidents and near misses including non‑compliant or unsafe conditions at the earliest opportunity.
* Complete regular task audits to provide safety and quality assurance.
* Carry out investigations and provide findings as required.
* Proactively engage with the team to brief, consult and obtain feedback, addressing concerns and resolving issues.
* Ensure the team are suitably trained and competent, and resolve any learning gaps.
Person Specification
* NVQ level 3 or higher in an Electrical and/or Mechanical discipline.
* IOSH Managing Safely (will be provided).
* Experience in people management and supervisory experience.
* Ability to professionally liaise with client representatives and management.
* Good general knowledge of health and safety, facilities services and operational practices.
* Sound understanding of company procedures and practices.
* Good time management skills.
* MS Office literacy desirable.
* Experience carrying out site inductions to third parties attending to carry out works.
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