Salary: £32,000 - 37,000 per year Requirements:
* You will need a minimum of 2 years' experience in an MSP or IT Service Desk environment.
* A strong knowledge of Microsoft 365, Azure Active Directory, Intune/Endpoint Manager, Exchange Online, and SharePoint Online is essential.
* Experience with Windows Server (2012R2-2022) and Windows 10/11 is required.
* You should have knowledge of DHCP, DNS, Group Policies, and Active Directory.
* Familiarity with networking and firewall configuration (e.g. Palo Alto, UDM Pro, Draytek) is necessary.
* Experience with VPNs (IPSEC, PPTP, SSL, SSTP, Azure VPN) is expected.
* Knowledge of VOIP, SQL Server, Hyper-V/VMware, and SaaS/PaaS/IaaS would be advantageous.
* Strong problem-solving and communication skills are a must.
* We are looking for someone who is self-motivated, proactive, and able to work under pressure.
* A full UK Driving Licence is required.
Responsibilities:
* You will provide 2nd line remote and on-site technical support.
* Troubleshooting and administering Microsoft 365, Azure, and related technologies will be part of your role.
* You will configure and maintain Windows Servers and desktop environments.
* Carrying out system monitoring, maintenance, and upgrades will be essential.
* You will configure networking, firewalls, VPNs, and Wi-Fi systems.
* Supporting with data backup solutions will be your responsibility.
* Ensuring timely resolution of issues in line with SLAs and delivering excellent customer service will be a key focus.
Technologies:
* Active Directory
* Azure
* Firewall
* Hyper-V
* IaaS
* Support
* Microsoft 365
* PaaS
* SQL
* SharePoint
* VPN
* VMware
* Windows
* Office 365
* Cloud
More:
We are an innovative IT services company based in Burgess Hill, West Sussex, and we are excited to offer you the opportunity to join our team as a 2nd Line Engineer. We proudly support a hybrid working model, prioritize ongoing professional development and training, and provide a supportive team environment. If you are keen to be part of an exceptional team that offers career growth and the opportunity to work with modern IT technologies, we invite you to apply for this role.
last updated 40 week of 2025