Overview
The Media Operations Project Manager will provide robust operational project support to the team, responding to new project requirements, monitoring long-term goals, and ensuring clear communication of timelines to senior leadership.
The role involves developing a deep understanding of the division to proactively plan and propose projects that enhance efficiencies in processes, tools, road-maps, and workflows.
As the primary contact for the Head of Media Operations, the Project Manager will lead end-to-end project and work-stream management, playing a vital role in driving initiatives aligned with divisional goals.
This is a fully remote position, based in the UK.
Responsibilities
* Running kick off meetings and helping the tech leads agree deliverables and project plans with our customers
* Working with the team to set the agenda for customer discovery and design workshops and facilitating those
* Create and maintain reasonable project plans to manage key stakeholder expectations
* Track and report required project deliverables using appropriate tools.
* Create and maintain documentation for both internal and external audiences.
* Provide direction and support to stakeholders.
* Act as liaison between external and internal stakeholders for project success.
* Ongoing monitoring of projects including the facilitation of collaboration and tracking success
* Running project rituals (stand ups, retrospectives etc)
* You will be the liaison between the client and operations; working closely with the Head of Media Operations to ensure relevant tasks are scheduled to meet required SLA’s and deadlines.
* Triage new title requests to ensure they are set up correctly and communicating with content owners to establish access and delivery of required source assets.
* Triage new delivery requests to ensure the required assets are available; and if not creating the relevant requests to facilitate a complete delivery package.
* Create orders with our partners for things such as timed text creation or final leg deliveries, and then monitoring the orders until completion.
* Ensure that tasks status’ are up to date and eta and due dates are adhered to and if dates are not achievable escalate to the relevant stakeholders in a timely manner.
Skills and Experience
* Knowledge of media supply chain processes.
* Strong multi-tasker, with experience with organising and managing multiple priorities, while retaining comprehensive knowledge of multiple workflows or varying complexity.
* Ability to troubleshoot and act as a critical thinker.
* Experience of effective communication and coordinating with all levels of management, internal and external customers.
* Experience of coordinating multiple teams to resolve incidents or achieve goals.
* Experience of breaking down problems into manageable chunks.
* Experience with end to end media supply chain solutions.
* Ability to work within a team and independently.
* Basic understanding of cloud technologies.