This role focuses on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF), ensuring compliance with enterprise‑wide standards and supporting regulatory processes.
Responsibilities
- Provide analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise‑wide standards.
- Monitor and test controls, implement quality assurance and quality control processes within the LOB or ECF by evaluating data to identify, track, and report issues and control improvements for remediation.
- Oversee the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise‑wide standards.
- Support monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
- Implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
- Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness.
- Perform QA activities including executing on controls, managing cases, and reporting results.
- Execute initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success.
- Support overall management and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluate data and information relevant to inspection metrics to support governance activities for dashboard reporting.
Managerial Responsibilities
- Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process knowledge, data‑driven decisions, simplicity, and continuous improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
- Risk Manager: Leads and encourages the identification, escalation, and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner’s mindset.
- Enterprise Talent Leader: Recruits, on‑boards, and develops talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Required Skills
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
