Quality Officer – £34,723 per annum
Location: M&D Care Head Office; SA31 2NF and travel to services
Contract Type: Full-time, Permanent
Reporting to: Director of Quality
About the Role
Are you passionate about driving excellence in social care? Do you thrive on empowering others and making a meaningful impact? We're looking for a dedicated Quality Officer to lead, coach, and support our teams in delivering person-led, high-quality services that truly make a difference.
As a Quality Officer, you'll play a pivotal role in interpreting and implementing regulatory frameworks, conducting expert audits, and working in partnership with the people we support and their families to continuously improve service quality.
Benefits:
* EarlyPay access to earnings
* Refer-a-friend bonus (up to £500)
* Paid DBS
* Full training and career development
* 33 days holiday (pro rata)
* Employee Assistance Programme
Key Responsibilities
* Lead proactive quality audits and assurance monitoring across designated services
* Mentor and coach Managers to achieve and sustain excellent service standards
* Conduct responsive audits and spot checks based on performance data and intelligence
* Identify trends and themes, develop action plans, and celebrate innovation
* Collaborate with individuals we support and their families/carers to co-design quality checks
* Produce high-quality reports that capture learning and drive improvement
* Independently validate regulatory and improvement action plans
* Support operational teams to close open actions and embed new systems
* Deliver at least two quality audits per service annually
* Host weekly Quality Improvement Calls for services requiring enhanced support
* Champion a culture of inclusion, co-production, and continuous learning
What We're Looking For
We're seeking someone with a strong background in operational management within social care, who understands how to use audits and self-assessments to evaluate and improve quality. You'll be flexible, proactive, and committed to working collaboratively across the organisation.
Essential Requirements
* Proven experience in operational management and quality assurance
* In-depth knowledge of social care regulations, legislation, and best practices
* Skilled in conducting audits and developing evidence-based improvement plans
* Strong leadership and coaching abilities
* Excellent verbal, written, and IT communication skills
* Willingness to travel and work flexibly, including occasional out-of-hours support
* Full UK driving licence and access to a vehicle
What We're Looking For
We're seeking someone with a strong background in operational management within social care, who understands how to use audits and self-assessments to evaluate and improve quality. You'll be flexible, proactive, and committed to working collaboratively across the organisation.
Essential Requirements
* Proven experience in operational management and quality assurance
* In-depth knowledge of social care regulations, legislation, and best practices
* Skilled in conducting audits and developing evidence-based improvement plans
* Strong leadership and coaching abilities
* Excellent verbal, written, and IT communication skills
* Willingness to travel and work flexibly, including occasional out-of-hours support
* Full UK driving licence and access to a vehicle
Job Types: Full-time, Permanent
Pay: £34,723.16 per year
Benefits:
* Company pension
Ability to commute/relocate:
* Carmarthen SA31 2NF: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person