Overview
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at one of their flagship sites in Washington, Sunderland.
Responsibilities
* Provide a line manager role supporting the Membership Advisors to maximise on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
* Manage the team with the philosophy to ensure that ''everyone's a member.'' Looking at how our client can convert users to members.
* Develop a high level of customer service and ensure excellence at all times.
* Empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
* Ensure administration and systems are kept up to date and compliant.
Qualifications
* The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
* Excellent communication skills as you will be required to liaise with external and internal customers/staff.
* You will be able to demonstrate at interview your excellent customer service skills and experience.
* You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
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