We are looking for a proactive and customer-focused Customer Service Advisor to join our client’s growing team. This role is central to delivering a first-class experience for every customer. You will be the key point of contact, ensuring queries are resolved efficiently, services are clearly explained, and customers feel supported at every stage. If you are passionate about service excellence and enjoy building positive relationships, this is an exciting opportunity to make a real impact. Key Responsibilities: Welcome customers with a professional, friendly approach and identify their service requirements Clearly explain services, repairs, and technical work, ensuring customers fully understand the process and outcomes Provide timely updates and follow-ups to guarantee customer satisfaction and encourage repeat business Work closely with technicians and engineers to coordinate services, keeping both teams and customers aligned Offer initial technical support, including triaging issues and escalating where necessary.Qualifications/Requirements: A strong technical mindset, ideally supported by an electronics background Proven track record in customer service, with experience coordinating or scheduling engineers highly desirable Excellent communication skills, such as confident, clear, and empathetic, both in person and in writing Highly organised, with the ability to remain calm and effective under pressure in a busy environment Detail-oriented, with a focus on accuracy and customer satisfaction How to Apply: Ready to take the next step in your career? Join our client as a Customer Service Advisor and play a key role in delivering outstanding service every day. Apply now and be part of a team where your skills and customer-first mindset will be highly valued. If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies