Overview
Customer Service Administrator - South Hertfordshire. We are exclusively working with a long-standing client in South-Hertfordshire, who are an award-winning company within the international logistics and transport industry, looking to recruit a Customer Service Administrator on a permanent basis.
We are looking for someone who values team spirit, mutual respect, and a positive work atmosphere. You would be actively contributing to a workplace where colleagues support each other and work together to achieve common goals. Are you passionate about delivering outstanding customer service and keeping operations running smoothly? You will play a key role in managing customer interactions and ensuring efficient transport solutions. This role is about more than answering calls; you will ensure that customer requirements are understood, communicated clearly, and delivered effectively, helping to maintain high service standards and strong client relationships.
Duties
* Act as a key point of contact for customer inquiries, ensuring timely and professional responses.
* Coordinate bookings, collections, and deliveries with internal teams and transport partners.
* Monitor and resolve customer issues, complaints, and claims efficiently, escalating when needed.
* Keep customer information and operational records accurate and up to date to ensure data quality.
* Provide regular updates to customers on the status of orders and transport operations.
* Support the onboarding of new customers and participate in review meetings.
* Track and report on operational performance and key metrics.
* Manage daily helpdesk activities, ensuring queries are assigned and resolved promptly.
What Do We Need From You
* Proven experience in a customer service role within an international logistics or transport company.
* Confident with excellent interpersonal skills - must be able to manage challenging interactions with hauliers and drivers, while always maintaining a respectful and solution-oriented approach.
* Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations.
* Friendly, open-minded, and professional individual. Able to foster good relationships with colleagues, hauliers, customers, and management is essential.
* High energy and results-oriented, able to tackle problems involving variables in non-standardised situations.
* Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight.
* Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business.
* Able to work under pressure - the logistics industry is fast-paced, and the candidate must handle high-pressure situations, particularly during peak seasons, while maintaining a structured and solution-driven mindset.
* Ability to handle multiple tasks and manage competing priorities effectively.
* Quick learner - must be able to quickly understand our Transport Management System and company processes.
* Excellent communication skills and professional manners - as the role involves frequent interaction with management, customers, and hauliers.
* Proficient in MS Office - experience with Teams, Outlook, Word, Excel, and Office 365 is required.
* Committed to long-term employment - we are looking for someone who is seeking a stable, long-term role.
Benefit highlights: 25 days holiday (+ bank holidays); Company bonus scheme; Hybrid working; Career development opportunities; Private Health Insurance; Enhanced Company Pension Scheme; Employee incentive programme; Free parking.
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