Introduction Are you experienced in customer service and a natural leader? Can you excel in a fast-paced environment, managing multiple priorities and needs with ease? Do you have excellent interpersonal and communication skills? If so, we may have the perfect role for you… We are looking for a Senior Client Relationship Executive & Supplier Liaison Manager (office-based) to lead our Support Team, strengthen supplier partnerships, and ensure our clients receive timely, proactive and high‑quality support, on a 12-month fixed term contract (maternity cover). The Company allmanhall is a thriving, growing, owner-managed food procurement organisation, based in the beautiful countryside of Wiltshire, just a few miles outside Bath. We specialise in being the food procurement partners for schools, care homes, stadiums and catering companies. Our mission is to deliver sustainable value for every client, because good food shouldn’t cost the EARTH. We challenge and transform food supply so informed decisions become clear. Our team is made up of talented, professional, and passionate individuals, who could work anywhere but choose, and are proud to be, a positive part of allmanhall. We develop our team and offer opportunities for long term careers. In 2023, we achieved the Investors in People Gold award, and were 1 of 4 finalists for the 'Employer of the Year (2-49 employees) Gold' category! We were also awarded the Winners of the Best Sustainable Food Procurement Company 2025! One team member says: "The company encourages and empowers everyone to make a positive difference. The support provided is above and beyond". Our values – at our core, this is what makes us allmanhall: E veryone matters A gile and independent thinking R eal results T hought provoking and informed H ere for the long term The Role You will oversee the day‑to‑day performance of the Support Team, ensuring cases are resolved efficiently and communication with clients and suppliers is seamless. You’ll work closely with Procurement, Buying, Client Relations and key supply partners to drive improvements, maintain SLAs, and enhance the overall client experience. You’ll also manage your own portfolio of clients, acting as their dedicated support contact and ensuring their needs are met within agreed KPIs. Main Duties: Supervise the Support Team, ensuring productivity, consistency and adherence to procedures, policies and processes. Manage team resource planning, including annual leave coordination, to maintain strong client cover. Ensure switchboard cover is planned in advance and any changes to office hours are communicated through the correct channels. Lead weekly case prioritisation meetings and support daily team huddles. Run KPI‑aligned reporting to monitor performance, including case resolution. Ensure the Support Team is aware of key updates on The Pass and encourage client engagement with the platform. Maintain strong relationships with suppliers to support effective case resolution and SLA compliance. Meet regularly with Procurement Managers to review issues, SLAs, scheduling and case progress. Coordinate and chair weekly case meetings with Buying, CSAs and CRMs. Lead weekly supply chain meetings with Bidfood and Buying Team representatives to review supply challenges and alternatives. Ensure key messages, supply updates and product changes are communicated to clients via The Pass. The Candidate Essential requirements: Experience in a client support, supplier management, operations or service‑delivery role Proven ability to lead, coach or supervise a team Strong communication skills, both written and verbal Ability to analyse data and use reporting to drive performance Excellent organisational and time‑management skills Confidence in managing multiple stakeholders and resolving issues proactively Ability to work under pressure and prioritise effectively Strong problem‑solving skills with a focus on first‑time resolution Competent IT skills, including use of CRM or case‑management systems Desirable Requirements Experience within food procurement, supply chain, hospitality or catering sectors Knowledge of supplier SLAs and supply chain processes Familiarity with Salesforce or similar CRM platforms Experience chairing cross‑functional meetings Understanding of stock, product availability or supply chain challenges Previous responsibility for managing client portfolios Experience working with procurement, buying or commercial teams The Contract Fixed Term Contract: 12-months maternity cover Full-time, 37 hours per week, Monday to Friday 08:45 – 17:15 (with an early finish on Fridays at 16:15).| Salary: Circa £35,000 per annum DOE, plus monthly car allowance, plus bonus opportunities. Our competitive benefits package includes 33 days annual leave (including Bank Holidays) plus an additional day of annual leave for each year of service up to 5 years/38 days pro rata, a day off for your birthday, cycle to work scheme, discounted gym membership, volunteer day leave, team socials and lots more. Work location: Office (near Corsham) A competitive benefit package including: A company car allowance Annual salary review 33 days annual leave FTE (including bank holidays), plus an additional day of leave for each year of service up to 5 years Private Medical Insurance, Life assurance and Income Protection benefits Birthday leave, graduation leave, volunteer day leave Discounted gym membership Enhanced maternity/paternity pay Sabbatical leave after 5 years of service We are an equal opportunities employer and welcome applications from all candidates that meet the essential requirements of the role. Should you need any assistance in applying, please email [email protected] or phone the main office on 01225 745520 and ask to speak to a member of the HR team.